• Privacy Policy

    Welcome to Taking the Pea. For the purposes of clarification, we the "Site", all features, functionality and content of the Site as the "Services". The Services, including the Site, are provided in the UK by TTP Snacks Ltd ("we", "us", "our"). For the purposes of UK data protection legislation, we are the data controller.

    Your privacy and security are very important to us. We know that providing personal information is an act of trust and we take that trust seriously. This Privacy Policy (the “Policy”) describes how we capture your Information (as defined below) and governs how we will deal with it. By using the Site you are accepting and consenting to the collection, use, disclosure and other handling of your Information as described below.

     

    Information We Collect or Receive

    When you use this website, we collect and retain information that you, as a visitor, provide to us through the Site, as well as information that is automatically or passively collected from you, your device, or your browser (the “Information”).

    Information You Provide to Us

    • Your preferences, including ratings you provide in relation to products that are available on the Site, survey responses.
    • Communications to us, for example reporting a problem or submitting queries, concerns or comments regarding the Site, its content, or your account.
    • Any other content or information you choose to provide, including photos you may upload.
    • Details of your visits to the Site, the resources you access, and any data you download.

    Information That May Be Automatically Collected

    We, along with third parties, also may collect Information about you, your computer or device, and your use of the Service via automated means (for more information about these technologies, see the separate Cookies Statement). This Information may include:

    • Information about your visits to the Site and use of the Services, the resources you access, any data you download, and information related to the ways in which you interact with the Site and the Services.
    • IP addresses (including the general information in such address, such as city, county, and post code), unique device identifiers, other information about your mobile phone or other mobile device(s), browser types, and browser language.
    • Referral pages and links (including promotional codes and rewards used), URLs, number of clicks, pages viewed, how long you're on a page, your search queries and results.
    • Information relating to the emails that you have received from us, including whether you have opened and engaged with the email.
    • Information about your device, computer, and/or browser you use as well as the device's operating system. This may include your device hardware model, operating system version, or mobile network information.


    Please note: we do not collect any special categories of personal data (including details of race, ethnicity, religious or philosophical beliefs, sexuality, political opinions, trade union membership, criminal convictions, or information about health).

    We may also combine Information that we collect from you with Information we obtain about you from third parties and affiliates and Information derived from any other subscription, product, or service we may provide.

    Information from Third Parties

    We may obtain additional information about you from third parties such as marketers, partners, researchers, and others, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

    We use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you and to offer you products that we believe you would be interested in.

    Anonymous Data

    We may anonymise and/or de-identify information collected by the Services or via other means so that the information does not identify you. Our use and disclosure of anonymised and/or de-identified information is not subject to any restrictions under this Privacy Policy and we may disclose it to others without limitation for any purpose.

    We may pseudonymise your data through a technique called "hashing". We may use pseudonymised data with our partners (such as Facebook) to find additional potential customers for our products and services by finding people with similar preferences. These partners will keep the data secure and will only use such data for the purpose for which we provide it to them.

    Children Under the Age of 13

    Our website is not intended for children under 13 years of age. No one under age 13 may provide any information to [or on] the website.

    We do not knowingly collect personal information from children under 13. If you are under 13, do not [use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address]. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the details below.


    Information Uses

    We use your Information to better serve you, such as by letting you know about new snacks or other products that have been added to the Taking the Pea range that we think you'll like. Some other examples of how we may use your Information include to:

    • Customise our Services to you, for instance by establishing your food preferences to facilitate better recommendations.
    • Improve the Site and Services for customers, analyse Site usage, investigate complaints or Site operations, and identify visitors to the Site.
    • Analyse our users' demographics and track sales data.
    • Provide you with personalised offers, rewards, competitions, marketing materials, and other promotional materials, both online (via email and through advertisements), offline (via post), and through other marketing channels, such as third-party social networks like Facebook.
    • To assist us in finding other potential customers similar to you including using social network platforms (but we would never disclose your data in doing so to any of those customers).
    • Send you information or content you have requested and develop relevant advertising material for you which will be viewable when you visit the Site or other websites across the Internet.
    • Communicate with you and investigate any complaints.
    • Perform market research, data analytics, and data appends. To accomplish some of these tasks, we may enhance or append other data collected from or about you to the Information we possess.
    • Protect against fraud, unauthorised transactions, security issues, claims, and other liabilities and manage risk exposure and quality.
    • Provide customer support and diagnostic assistance, for instance, by analysing the Information, our Service’s integration with other platforms, and the contact information and other materials you submit to us.
    • Associate an email address that you have provided to us with previous browsing and purchase experiences. We may be able to make this connection whether you are logged on or not (through use of certain online identifiers, as described in our Cookie Statement), and we will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
    • If you have elected to unsubscribe from marketing communications, we will keep a record of this and ensure that we include your email address on suppression lists to ensure that we do not contact you with marketing communications.


    Information Sharing and Disclosure

    We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy or as otherwise required by law.

    We may share your personal information in the following ways:

    • With trusted service providers, to perform or assist us in performing any of the functions listed in Section 2 (Information Uses), for instance (without limitation) to assist us with email delivery, customer and technology support, hosting services, fraud prevention and marketing, data enhancement, advertising, and market research services.
    • We also provide analysis of our customers in the aggregate to prospective partners, advertisers, and other third parties. We do this so that we and our business partners can understand our customers better and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, statements made by our customers such as comments or feedback we receive on our products or Services.
    • As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, your Information may be among the transferred assets or may be shared with the other company or business for purposes of evaluating the transaction.
    • We may share your information with third parties with whom we have a contractual relationship.
    • We may share your feedback or comments. If you post anything to this Site or through the Services that can be viewed by the general public, we may share that with third parties.
    • We may use third-party Web analytics Services on the Site, such as those of Google Analytics. We may also share certain information about you and the device you use to access the Services in order to deliver tailored advertising. See Marketing (below) for more information including the choices you have. These service providers use the technology described in the "our use of cookies and similar technologies section" to help us analyse how users use the Site and to deliver advertising. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these services providers, who use the information to evaluate your use of the Site.
    • We may share your Information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal processes. We may also share your information in situations involving potential threats to the physical safety of any person, violations of this Privacy Policy or the Terms of Service; or to respond to the claims of violation of the rights of third parties and/or to protect the rights, property, and safety of our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organisations.
    • We may share your Information in any other circumstances where we have your consent.
    • Sometimes, we may combine certain parts or portions of the Information with each other. For instance, when we provide you with customer support or other assistance, we may combine your account information and other personal information you've provided to us with Information about your usage of the Services.
    • We may include links to third-party websites on the Site which we think you might be interested in. Any such third-party websites are not controlled by us and therefore our Privacy Policy does not apply to them.


    Cookies

    We may store information about you using cookies.

    A cookie is a small file that is automatically issued to your computer when you enter our site and which is stored by the browser on your computer's hard drive. Cookies store some basic information that helps us to identify if a user of your computer has visited the site before.

    We use cookies to deliver content specific to your interests. We may also display and/or allow third-party advertisers to display advertisements on our Site and we and/or such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in.

    We and/or third-party advertisers may serve advertisements that we and/or any third-party advertiser believe are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number).

    For more information about this type of online behavioural advertising, please visit www.youronlinechoices.com.

    You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the site.

    For more information on deleting or controlling cookies we recommend www.AboutCookies.org.

    Legal Basis for Processing Personal Information

    Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) with your consent. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

    If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).

    Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for us to operate our platform and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

    If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "contact us" heading below.

     

    Shopify and Data Capture

    We use Shopify to power our online shop. When you use our online shop, Shopify collects and processes certain personal data to facilitate your purchases. This data includes your name, billing and shipping addresses, payment information, email address, phone number, and purchase history. Shopify also uses cookies and other tracking technologies to collect data about your browsing and purchasing behaviour on our online shop.

    This information is used to process and fulfill your orders, provide customer support, and improve the functionality of our online shop. Shopify may also use this information to detect and prevent fraud and to comply with legal obligations.

    For more information on how Shopify handles your data, please refer to [Shopify's Privacy Policy](https://www.shopify.com/legal/privacy).

     

    Marketing

    Email or other electronic marketing
    We will only use your email address for marketing when permitted by law. You can opt out of receiving future communications at any time. Please note, when opting out that you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 48 hours after the date and time you update your account.

     

    Security and Retention

    We have implemented appropriate technical and organisational measures and security features, as well as internal guidelines, designed to safeguard the privacy of your personal information from loss, alteration, unauthorised access, or improper use. Our security and privacy policies are periodically reviewed and we will continue to enhance our security procedures as new technology becomes available. Whilst we cannot ensure or guarantee that loss, alteration, unauthorised access or improper use of information will never occur, we use all reasonable efforts to prevent it.

    While we make every effort to ensure that your information is secure on our system, you should bear in mind that submission of information over the Internet is never entirely secure. As a result, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

    Your account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Site. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

    Only key members of our personnel have access to personal information. Backups are run to prevent loss of information and our Internet servers are housed in secure facilities.

    It is advisable to log out and close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

    Information may be retained in countries outside of the European Economic Area, including the USA, Australia, Brazil, Canada, Chile, Hong Kong, Japan, Mexico, the Philippines, Singapore, and Taiwan. These countries may have data protection laws that are different from the laws of your country. Specifically, our Website servers are located in the USA, and our group companies and third-party service providers and partners operate in the USA and other countries around the world. However, we will ensure that any information transferred outside of the European Economic Area will be adequately protected in accordance with this Privacy Notice.

    Some of the safeguards we rely on to transfer your personal information outside of the EEA include using the European Commission’s approved standard contractual clauses with our suppliers or ensuring that the supplier has approved "binding corporate rules" or (if in the United States) certified to the Privacy Shield.

     

    Data Retention

    We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).


    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

     

    Your Choices and Your Rights

    You have the following data protection rights:

    • If you wish to access, correct, or update your personal information, you will be able to do so via updating your account details on the Site; however, if you are having trouble, please write or email us at the details below.
    • If you wish to request the deletion of your personal information, you can exercise this right by contacting us using the contact details below.
    • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided below.
    • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe here” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact details provided below.
    • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
    • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the Information Commissioner's Office via this website: [https://ico.org.uk/](https://ico.org.uk/)


    We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

     

    External Links

    The Site may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

    Contact Us

    If you have questions or concerns regarding this Policy, please contact us at hello@ttpsnacks.com or via post at:

    Landgate Chambers
    24 Landgate
    Rye
    TN31 7LJ

    Changes to our Policy

    We may update this Privacy Policy at any time for any reason. If we do so, we will post the updated Privacy Policy on the Site and indicate its effective date


    or the date it was posted. We encourage you to review the changes carefully. Your continued use of the Service will mean you agree to those changes.

    Last update: June 2024

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